Paradise Spas & Outdoor Living

Wow I wish I would’ve checked reviews before making my big purchase with this company. I purchased my spa in mid October and here we are in December. I was told delivery is scheduled for today. This is after I’ve called multiple times myself to check the status. I sure hope it’s today and everything is fine I’m tired of dealing with all this. So much for being excited for our new tub-at this point I just want it intact. Being a business owner myself.. communication is very important to our clients. I would hope these reviews are being looked at and taken into consideration on what needs to be improved.

If I could give these people zero stars, I would. I bought a Master Spa swim spa from Paradise about a year ago along with an expensive Smartop shock assisted lift cover. My story is VERY LONG so I will paraphrase issues -Seldom do phone calls to the service department get answered by a human (I will say that seemed to improve towards the end of our relationship). -No way to leave a voice message -They try to get you to pay for things that should be covered under warranty (faulty gasket on the cover) -Ridiculously long window for when service crew will show up. One time they showed up around 7:30pm in the winter. Guess what? It is dark by then. They had nothing but a little flashlight. I had to loan them a trouble light -Shocks on the cover were incorrectly sized at installation causing it to not operate smoothly (pointed it out on several occasions to the service tech and was told initially that was normal...he finally took it apart and found the incorrectly sized shocks) -In April, ~5mo after install, the incorrectly sized shocks on the cover began to cause the plastic swim spa panels to buckle and bow. Their explanation was it is the TX heat. April is NOT TX heat!!! Do they tell you not to install these in the sun? NO! Why were the panels only bowing & buckling where the lift brackets were mounted and not on any other panel? The truth of the matter is that the mounting bracket for the lift is only partially biting in to the swim spa wood frame (as told to me by the Paradise service tech). I would have happily paid UP FRONT to have had the frame beefed up to accommodate the cover. The manager held firm to the weather explanation and would not assist me further. I went to Master Spa and was going to get replacement panels as an accommodation (aka not under warranty as they do not warranty for weather). 9 months after purchasing, Paradise is no longer representing Master Spa so I'm shed of them (thankfully). Read the google and yelp reviews. SPEND YOUR MONEY ELSEWHERE!!! I wish I had!

SCAM!!!!! DO NOT BUY FROM THIS CONPANY. We paid top dollar for an exceptional product. Delivered our tub the night before Thanksgiving cracked and missing head cushion and blamed it on us. Said that we bought it that way. We had video of the tub in perfect condition the day we bought it. Scheduling delivery was not easy. Had to take two days off work and got no showed the first day. Called and was told to call back because they were at a show. Once the delivery day came (another day taken off of work) they said they put the wrong tub on the truck and asked us to accept the one they had put on the truck (different color, the one no one wants) Once it was delivered cracked they said they had a perfectly good one on the truck but it was a different color. I asked them to put the cracked one back on the truck and they called their supervisor. They said they would deliver the missing cushion and schedule to have the cracked skirt replaced. Its been 5 weeks and several emails with nothing but the run around.

I purchased my swim spa from Paradise, and have always purchased my filters and chemicals here, and was happy until I needed service..... My spa had a leak, and I called them for service. It took multiple rounds of diagnosis/repair/wet-test failure/repeat, before they finally identified the problem and fixed it. This process took 4 MONTHS, and was full of misquoted prices, reschedules, cancellations and no-shows. At one point during during this ongoing frustration, Kevin Jackson offered/promised a free set of chemicals for all of the trouble. When all the work was finished, I asked for a list of all of the work and charges, for my records. They provided this, and when I reviewed and compared to my cc charges, they had charged me $345 too much on one of the invoices. They couldn't explain it, and had to refund the amount. Then I called to ask for my free set of chemicals, and was told that Kevin Jackson had been let go, so I would need to speak to Mike Parent. He told me that if I don't have it in writing, he won't honor that promise. Since it was a phone conversation, I didn't have it in writing. I asked him if he could just ask Kevin about it. He said he did, and Kevin said he didn't promise that. So either Kevin lied to Mike, or Mike lied to me. I asked to speak to his superior, and he told me the owner pays him to take care of these things and would not be available to talk to me. Well, owner, Mike is not taking care of issues, he's just hiding them from you.

Great Delivery Team. Wow how the driver Daniel maneuvered the truck and trailer loaded with spas through our property. We appreciated that. The team work between them is great. The Spa itself is marvelous and came with my Dr.s recommendation for my arthritis. I find myself enjoying my days with mobility after using this Paradise Spa. 10 ✨ stars.

Purchased a floor model spa from a spa show. Was delivered within the time frame they promised. The spa had 1 bad pump when delivered (stuff happens) but Sean was phenomenal in coordinating getting it replaced. Sean was who sold me the spa and I fully expected to not be able to get ahold of him once I noticed the problem but could not have been more wrong. I text him and he FaceTimed me on a Saturday and spent 20+ min troubleshooting the problem with me. I highly recommend Sean and this company.